6:00 pm to 10:00 pm (Monday to Friday)*
10:00 am to 10:00 pm (Saturdays and Sundays)
*Our Monday to Friday business hours are uniquely late as students usually spend time practising UCAT Preparation subtests in the afternoons and evenings after homework is complete. We recommend students do a Subtest a day to improve time management.
**All students can contact their mentors out of business hours.
We check our emails continuously throughout the day, and if your issue is long or non-urgent, we suggest you e-mail us at firstname.lastname@example.org. We should reply to your e-mail either immediately, or within the day at the latest.
Once you have made an application, you cannot receive a refund for your payment for the initial ten weeks unless there are instances of major faults with our services to you. If we have not delivered what was promised in our services to you or if you have a reason to no fault of your own (parents), then a refund is valid. In such a case where the fault is with the consumer, you must provide documents to support your reasons.
A simple ‘change of mind’ does not suffice as a reason to request a refund or cancellation for our services. Please think carefully before considering applying to our course, or a refund or cancellation of services. You may send details of your request for a refund or cancellation to email@example.com and you will receive a response within 24 hours.
Once you submit your application and your payment is made, you will receive an e-mail within 24-hours of your application.
The e-mail will be containing details of how to access our materials such as your login details and where to access your UCAT quizzes. You will also receive a phone call from our team to ensure you are accessing your materials within 24-hours.
You will be charged AUD$50-$100 (depending on your course) again on the same day on the next month that you have made your application. For example if you made your application on the 7th of May, you will be charged again on the 7th June. You will be charged with the card that you have used to make your payment. If you wish to change your payment details, please send an e-mail to firstname.lastname@example.org.
This course runs indefinitely and the first three months are mandatory. You may then wish to opt out by sending an email to email@example.com. The course will otherwise continue until you decide to cease the course.
UCAT Education will not share any personal information that you have provided to us through your application, or any correspondences that you may have with our team. Your information will only be used within our company and not shared with any third party member. If you have any concerns, and wish to discuss this matter, either book or a phone appointment or email us at firstname.lastname@example.org.
We understand that the information you have provided for us is of sensitive nature and we will ensure that all information is safeguarded from any hacking. We have secure SSL on our website and should there be any problems, please do not hesitate to email or call us. Or if you have any other concerns, please feel free to contact us.